Refund policy

We have a 30-day return policy for items which are not made to order, which means you have 30 days after receiving your item to request a return. 

In the case of made to order college clothing (including personalised), we regret that we are unable to offer a refund, except in the case of faulty goods (see section below for Damages and issues).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return and exchange shipping is payable by the customer and we recommend using a tracked service. The College Store are not liable for any returns/exchanges to them lost in transit.

To start a return, you can contact us at sales@thecollegestore.co.uk. You can always contact us for any return questions at sales@thecollegestore.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
For information on exchanging an order, please email sales@thecollegestore.co.uk for further information.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.